Author: Dave

1999 Apple Studio Display 17″

Applies to: Apple Studio Display Blue&White (17″) Apple Studio Display Graphite (17″) Component affected: Board Symptoms: Popping or cracing sound Electrical discharge Spontaneous image ‘zooming’ or ‘shrinking’ Apple Repair program: Started: August 23, 2001 Ended: September 8, 2005 Archived URL: https://web.archive.org/web/20030310194125/http://docs.info.apple.com:80/article.html?artnum=88195 Current URL: N/A The Issue: It is widely believed that the flyback transformer fails in these monitors due to excessive heat. The 17″ model was most affected by this problem but the 21″ suffered […]

2015 MacBook Pro – Trackpad cable

Applies to: MacBook Pro (Retina, 13-inch, Early 2015) MacBook Pro (Retina, 15-inch, Mid 2015) Component affected: Trackpad flex cable Symptoms: Trackpad not working in the OS (might work in the boot menu) Keyboard does not work in the OS or boot menu (power button still works and may be able to perform an SMC reset) Apple Repair program: None The Problem: The trackpad flex cable just dies. Attempts to narrow this down to a specific […]

2013-2015 13″ & 15″ MacBook Pro – Power Issues

Applies to: MacBook Pro (Retina, 13-inch, Late 2013) MacBook Pro (Retina, 15-inch, Late 2013) MacBook Pro (Retina, 13-inch, Mid 2014) MacBook Pro (Retina, 15-inch, Mid 2014) MacBook Pro (Retina, 13-inch, Early 2015)* MacBook Pro (Retina, 15-inch, Mid 2015)* *Not as common but there have been reports Component affected: CPU VRM (voltage regulator module) Symptoms: Sudden shutdowns when a change in CPU load occurs. Kernal Panics when a change in CPU load occurs. Mac powers on, […]

2005-2006 Power Mac G5 (Late 2005) – PSU failure

Applies to: Power Mac G5 (Late 2005) Component affected: Power supplies that meet the following criteria: – 1000 Watt AcBell listed on the power supply label – A computer serial number that falls in one of the following ranges: CK539xxxxxx – CK608xxxxxx G8539xxxxxx – G8608xxxxxx YM539xxxxxx – YM608xxxxxx RM539xxxxxx – RM608xxxxxx Symptoms: No power when the power button is pressed. No LED activity. Apple Repair program: Apple mentioned this repair program as part of the […]

1990-1991 Apple Desktop Bus Mouse

Applies to Apple Desktop Bus Mouse that shipped with the following Macs: Macintosh Classic Macintosh LC Macintosh IIsi Between September 1990 and January 1991 Component affected: Apple Desktop Bus Low Power Mouse that meet the following criteria: – Reads “made in the USA” – An 11-digit serial number ranging from AP038xxxxxx through AP103xxxxxx (inclusive) Symptoms: Complete loss of horizontal and/or vertical cursor movement. Apple Repair program: Apple released a document as part of it’s Service […]

iPhone 7 – No Service

Applies to: iPhone 7 iPhone 7 Plus Component affected: Qualcomm chip Symptoms: No Service Non functioning microphone Apple Repair program: Started: February 2, 2018 Ended: Program still active Archived URL: https://web.archive.org/web/20180202225808/https://www.apple.com/support/iphone-7-no-service/ Current URL: https://www.apple.com/support/iphone-7-no-service/ The program covers affected iPhone 7 devices for 3 years after the first retail sale of the unit. The Issue: A component on the logic board fails. The Fix: Back up your data and have Apple replace the device. This should […]

iPhone 7 & 7+ – Microphone issue

Applies to: iPhone 7 iPhone 7 Plus Component affected: Audio IC chip Symptoms: Grayed out speaker button Non functioning microphone Apple Repair program: Apple internal only. This was never a public repair program. An internal memo acknowledged the issue but this was never turned into a public repair program. Apple Stores and Authorized Service Providers had an Audio Diagnostic test and if a phone was found eligible, a repair exception could be made/requested. This would […]

iPhone 6 & 6+ – Touch issues

Applies to: iPhone 6 iPhone 6 Plus Component affected: Touch IC chip Symptoms: Screen unresponsive to touch Apple Repair program: None. Apple has always charged for repair or replacement if this issue affected a phone and to this day has not publicly acknowledged the issue. They have of course changed their phone design after the 6+ because they were aware of the problem. The Issue: The iPhone 6 and 6+ bend very easily. This causes […]

iPhone 5 – Sleep/Wake Button

Applies to: iPhone 5 (GSM North America) iPhone 5 (GSM International) iPhone 5 (GSM and CDMA) iPhone 5 (China) Component affected: Sleep/Wake mechanism Symptoms: Sleep/Wake button working intermittently Sleep/Wake button only works when excessive force is applied Sleep/Wake button doesn’t work at all Apple Repair program: Started: April 25, 2014 Ended: March 2017 Archived URL: https://web.archive.org/web/20140430020613/https://www.apple.com/support/iphone5-sleepwakebutton/ Current URL: N/A. Apple deleted the information from their website. Initially only covering affected iPhone 5 models for 2 […]

iPhone 4 & 4s – Antenna issues

Applies to: iPhone 4 (GSM) iPhone 4 (CDMA) iPhone 4s Component affected: External antennas Symptoms: Loss of signal when the device is held a certain way Apple Repair program: Started: July 16, 2010 Ended: September 30, 2010 Archived URL: N/A Current URL: N/A This was not a repair program but a patch. A bumper case was offered to iPhone 4 owners that experienced the signal issues on their phone via an iPhone 4 Case Program […]

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