Author: Dave

2008 Time Capsule – Power issue

Applies to: Time Capsule 802.11n (1st Generation) Component affected: Board Symptoms: No power Sudden shut down Apple Repair program: Started: June 9, 2010 Ended: 2015 Archived URL: https://web.archive.org/web/20120117124443/http://support.apple.com/kb/TS4088 Current URL: N/A This program covered affected Time Capsule models for 3 years from their original date of purchase. The Issue: About 18-20 months into it’s life, the first generation Time Capsules started failing. The exact cause is not known but it was not the external power […]

2016-2017 13″ & 15″ MacBook Pro – Display cable

Applies to: MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports) MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports) MacBook Pro (15-­inch, 2016) MacBook Pro (15-­inch, 2017) Component affected: Display cable Symptoms: Stage light on display No backlight when the display is opened past a 45 degrees angle No backlight at all Note: these symptoms appear to affect the Touch […]

2011 15″ & 17″ MacBook Pro – GPU failure

Applies to: MacBook Pro (15-inch, Early 2011) MacBook Pro (17-inch, Early 2011) MacBook Pro (15-inch, Late 2011) MacBook Pro (17-inch, Late 2011) Component affected: GPU Symptoms: Distorted or scrambled video on the computer screen No video on the computer screen (or external display) even though the computer is on Computer restarts unexpectedly Apple Repair program: Started: February 20, 2015 Ended: January 2017 (the program continued but excluded the above mentioned 2011 models) Archived URL: https://web.archive.org/web/20150220164447/https://www.apple.com/support/macbookpro-videoissues/ Current […]

2015-2019 MacBook & MacBook Pro – Keyboard issues

Applies to: MacBook (Retina, 12-inch, Early 2015) MacBook (Retina, 12-inch, Early 2016) MacBook (Retina, 12-inch, 2017) MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports) MacBook Pro (15-­inch, 2016) MacBook Pro (15-­inch, 2017) MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports) MacBook Pro (15-inch, 2018) MacBook Air (Retina, 13-inch, 2018) MacBook Pro […]

2015-2016 12″ MacBook – Power issue

Applies to: MacBook (Retina, 12-inch, Early 2015) MacBook (Retina, 12-inch, Early 2016) (unconfirmed) MacBook (Retina, 12-inch, 2017) Component affected: A component (U4700) on the power rail circuit suddenly dies. Symptoms: No Power Apple Repair program: This issue has not been acknowledged by Apple. The Issue: U4700 suddenly dies and creates a short. This causes the MacBook to no longer power on. The Fix: If you have soldering skills and the right microsoldering equipment, you can […]

2010 15″ & 17″ MacBook Pro – GPU power issue

Applies to: MacBook Pro (15-inch, Mid 2010) MacBook Pro (17-inch, Mid 2010) Component affected: GPU power supply circuit component (C9560) Symptoms: Kernel panics Freezing Not displaying video on internal or external display Apple Repair program: Started: October 26, 2011 Ended: 2015 Archived URL: https://web.archive.org/web/20120117124443/http://support.apple.com/kb/TS4088 Current URL: N/A Apple fixed affected Macs for free until three years from date of purchase. The MacBook Pro (15-inch, Mid 2010) was discontinued in February 2011 and the repair program […]

2009-2012 13″ MacBook Pro – HDD Cable

Applies to: MacBook Pro (13-inch, Mid 2009) MacBook Pro (13-inch, Mid 2010) MacBook Pro (13-inch, Early 2011) MacBook Pro (13-inch, Late 2011) MacBook Pro (13-inch, Mid 2012) (Sold until 2016) Component affected: Hard drive cable Symptoms: Data transfer issues Hard drive not recognized SMART data shows a lot of read/write/seek errors Apple Repair program: This issue has never been acknowledged by Apple. The Issue: This one is pretty straight forward, the cable connecting the hard […]

2008-2009 15″ & 17″ MacBook Pro – GPU power issue

Applies to: MacBook Pro (15-inch, Late 2008) MacBook Pro (17-inch, Early 2009) MacBook Pro (17-inch, Mid 2009) Component affected: GPU power supply circuit component (C7771) Symptoms: No power Apple Repair program: This issue has never been acknowledged by Apple. The Issue: A capacitor (C7771) on the power rail for the GPU/MCP fails. The graphics chip (GPU) has other functionality which are vital to the Mac functioning. Without power to this chip, the Mac is dead. […]

2012-2013 15″ Retina MacBook Pro – Board Component Failure

Applies to: MacBook Pro (Retina, 15-inch, Mid 2012) MacBook Pro (Retina, 15 inch, Early 2013) Component affected: GPU voltage regulator (U8900) Symptoms: Sudden kernel panics System lockups Sudden restarts Graphics glitches No video on internal or external display Apple Repair program: Started: February 17, 2015 Ended: December, 2018 Archived URL: https://web.archive.org/web/20170603122439/https://www.apple.com/support/macbookpro-videoissues/ Current URL: None, program expired and mention of it was removed from Apple’s website. The affected Macs were included in an already existing Repair […]

2012 13″ MacBook Pro – RAM slot Failure

Applies to: MacBook Pro (13-inch, Mid 2012) These models were sold until the end of 2016 Component affected: Board (RAM slot) Symptoms: Graphic distortions Freezing Sudden restarts Beeps at startup Apple Repair program: This issue has never been acknowledged by Apple. The Problem: This MacBook Pro has two RAM slots. One of these slots suffers an issue where the pins connecting the slot to the board become detached or the solder weakens causing a loose […]

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