Category: iPhone

iPhone

iPhone 7 – No Service

Applies to: iPhone 7 iPhone 7 Plus Component affected: Qualcomm chip Symptoms: No Service Non functioning microphone Apple Repair program: Started: February 2, 2018 Ended: Program still active Archived URL: https://web.archive.org/web/20180202225808/https://www.apple.com/support/iphone-7-no-service/ Current URL: https://www.apple.com/support/iphone-7-no-service/ The program covers affected iPhone 7 devices for 3 years after the first retail sale of the unit. The Issue: A component on the logic board fails. The Fix: Back up your data and have Apple replace the device. This should […]

iPhone 7 & 7+ – Microphone issue

Applies to: iPhone 7 iPhone 7 Plus Component affected: Audio IC chip Symptoms: Grayed out speaker button Non functioning microphone Apple Repair program: Apple internal only. This was never a public repair program. An internal memo acknowledged the issue but this was never turned into a public repair program. Apple Stores and Authorized Service Providers had an Audio Diagnostic test and if a phone was found eligible, a repair exception could be made/requested. This would […]

iPhone 6 & 6+ – Touch issues

Applies to: iPhone 6 iPhone 6 Plus Component affected: Touch IC chip Symptoms: Screen unresponsive to touch Apple Repair program: None. Apple has always charged for repair or replacement if this issue affected a phone and to this day has not publicly acknowledged the issue. They have of course changed their phone design after the 6+ because they were aware of the problem. The Issue: The iPhone 6 and 6+ bend very easily. This causes […]

iPhone 5 – Sleep/Wake Button

Applies to: iPhone 5 (GSM North America) iPhone 5 (GSM International) iPhone 5 (GSM and CDMA) iPhone 5 (China) Component affected: Sleep/Wake mechanism Symptoms: Sleep/Wake button working intermittently Sleep/Wake button only works when excessive force is applied Sleep/Wake button doesn’t work at all Apple Repair program: Started: April 25, 2014 Ended: March 2017 Archived URL: https://web.archive.org/web/20140430020613/https://www.apple.com/support/iphone5-sleepwakebutton/ Current URL: N/A. Apple deleted the information from their website. Initially only covering affected iPhone 5 models for 2 […]

iPhone 4 & 4s – Antenna issues

Applies to: iPhone 4 (GSM) iPhone 4 (CDMA) iPhone 4s Component affected: External antennas Symptoms: Loss of signal when the device is held a certain way Apple Repair program: Started: July 16, 2010 Ended: September 30, 2010 Archived URL: N/A Current URL: N/A This was not a repair program but a patch. A bumper case was offered to iPhone 4 owners that experienced the signal issues on their phone via an iPhone 4 Case Program […]