Applies to: MacBook Pro (Retina, 13-inch, Early 2015) MacBook Pro (Retina, 15-inch, Mid 2015) Component affected: Trackpad flex cable Symptoms: Trackpad not working in the OS (might work in the boot menu) Keyboard does not work in the OS or boot menu (power button still works and may be able to perform an SMC reset) […]

Applies to: MacBook Pro (Retina, 13-inch, Late 2013) MacBook Pro (Retina, 15-inch, Late 2013) MacBook Pro (Retina, 13-inch, Mid 2014) MacBook Pro (Retina, 15-inch, Mid 2014) MacBook Pro (Retina, 13-inch, Early 2015)* MacBook Pro (Retina, 15-inch, Mid 2015)* *Not as common but there have been reports Component affected: CPU VRM (voltage regulator module) Symptoms: Sudden […]

Applies to: MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports) MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports) MacBook Pro (15-­inch, 2016) MacBook Pro (15-­inch, 2017) Component affected: Display cable Symptoms: Stage light on display No backlight when the […]

Applies to: MacBook Pro (15-inch, Early 2011) MacBook Pro (17-inch, Early 2011) MacBook Pro (15-inch, Late 2011) MacBook Pro (17-inch, Late 2011) Component affected: GPU Symptoms: Distorted or scrambled video on the computer screen No video on the computer screen (or external display) even though the computer is on Computer restarts unexpectedly Apple Repair program: Started: […]

Applies to: MacBook Pro (15-inch, Mid 2010) MacBook Pro (17-inch, Mid 2010) Component affected: GPU power supply circuit component (C9560) Symptoms: Kernel panics Freezing Not displaying video on internal or external display Apple Repair program: Started: October 26, 2011 Ended: 2015 Archived URL: https://web.archive.org/web/20120117124443/http://support.apple.com/kb/TS4088 Current URL: N/A Apple fixed affected Macs for free until three […]

Applies to: MacBook Pro (13-inch, Mid 2009) MacBook Pro (13-inch, Mid 2010) MacBook Pro (13-inch, Early 2011) MacBook Pro (13-inch, Late 2011) MacBook Pro (13-inch, Mid 2012) (Sold until 2016) Component affected: Hard drive cable Symptoms: Data transfer issues Hard drive not recognized SMART data shows a lot of read/write/seek errors Apple Repair program: This […]

Applies to: MacBook Pro (15-inch, Late 2008) MacBook Pro (17-inch, Early 2009) MacBook Pro (17-inch, Mid 2009) Component affected: GPU power supply circuit component (C7771) Symptoms: No power Apple Repair program: This issue has never been acknowledged by Apple. The Issue: A capacitor (C7771) on the power rail for the GPU/MCP fails. The graphics chip […]

Applies to: MacBook Pro (Retina, 15-inch, Mid 2012) MacBook Pro (Retina, 15 inch, Early 2013) Component affected: GPU voltage regulator (U8900) Symptoms: Sudden kernel panics System lockups Sudden restarts Graphics glitches No video on internal or external display Apple Repair program: Started: February 17, 2015 Ended: December, 2018 Archived URL: https://web.archive.org/web/20170603122439/https://www.apple.com/support/macbookpro-videoissues/ Current URL: None, program […]

Applies to: MacBook Pro (13-inch, Mid 2012) These models were sold until the end of 2016 Component affected: Board (RAM slot) Symptoms: Graphic distortions Freezing Sudden restarts Beeps at startup Apple Repair program: This issue has never been acknowledged by Apple. The Problem: This MacBook Pro has two RAM slots. One of these slots suffers […]