Category: MacBook Pro

MacBook Pro

2015 MacBook Pro – Trackpad cable

Applies to: MacBook Pro (Retina, 13-inch, Early 2015) MacBook Pro (Retina, 15-inch, Mid 2015) Component affected: Trackpad flex cable Symptoms: Trackpad not working in the OS (might work in the boot menu) Keyboard does not work in the OS or boot menu (power button still works and may be able to perform an SMC reset) Apple Repair program: None The Problem: The trackpad flex cable just dies. Attempts to narrow this down to a specific […]

2013-2015 13″ & 15″ MacBook Pro – Power Issues

Applies to: MacBook Pro (Retina, 13-inch, Late 2013) MacBook Pro (Retina, 15-inch, Late 2013) MacBook Pro (Retina, 13-inch, Mid 2014) MacBook Pro (Retina, 15-inch, Mid 2014) MacBook Pro (Retina, 13-inch, Early 2015)* MacBook Pro (Retina, 15-inch, Mid 2015)* *Not as common but there have been reports Component affected: CPU VRM (voltage regulator module) Symptoms: Sudden shutdowns when a change in CPU load occurs. Kernal Panics when a change in CPU load occurs. Mac powers on, […]

2016-2017 13″ & 15″ MacBook Pro – Display cable

Applies to: MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports) MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports) MacBook Pro (15-­inch, 2016) MacBook Pro (15-­inch, 2017) Component affected: Display cable Symptoms: Stage light on display No backlight when the display is opened past a 45 degrees angle No backlight at all Note: these symptoms appear to affect the Touch […]

2011 15″ & 17″ MacBook Pro – GPU failure

Applies to: MacBook Pro (15-inch, Early 2011) MacBook Pro (17-inch, Early 2011) MacBook Pro (15-inch, Late 2011) MacBook Pro (17-inch, Late 2011) Component affected: GPU Symptoms: Distorted or scrambled video on the computer screen No video on the computer screen (or external display) even though the computer is on Computer restarts unexpectedly Apple Repair program: Started: February 20, 2015 Ended: January 2017 (the program continued but excluded the above mentioned 2011 models) Archived URL: https://web.archive.org/web/20150220164447/https://www.apple.com/support/macbookpro-videoissues/ Current […]

2015-2019 MacBook & MacBook Pro – Keyboard issues

Applies to: MacBook (Retina, 12-inch, Early 2015) MacBook (Retina, 12-inch, Early 2016) MacBook (Retina, 12-inch, 2017) MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports) MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports) MacBook Pro (15-­inch, 2016) MacBook Pro (15-­inch, 2017) MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports) MacBook Pro (15-inch, 2018) MacBook Air (Retina, 13-inch, 2018) MacBook Pro […]

2010 15″ & 17″ MacBook Pro – GPU power issue

Applies to: MacBook Pro (15-inch, Mid 2010) MacBook Pro (17-inch, Mid 2010) Component affected: GPU power supply circuit component (C9560) Symptoms: Kernel panics Freezing Not displaying video on internal or external display Apple Repair program: Started: October 26, 2011 Ended: 2015 Archived URL: https://web.archive.org/web/20120117124443/http://support.apple.com/kb/TS4088 Current URL: N/A Apple fixed affected Macs for free until three years from date of purchase. The MacBook Pro (15-inch, Mid 2010) was discontinued in February 2011 and the repair program […]

2009-2012 13″ MacBook Pro – HDD Cable

Applies to: MacBook Pro (13-inch, Mid 2009) MacBook Pro (13-inch, Mid 2010) MacBook Pro (13-inch, Early 2011) MacBook Pro (13-inch, Late 2011) MacBook Pro (13-inch, Mid 2012) (Sold until 2016) Component affected: Hard drive cable Symptoms: Data transfer issues Hard drive not recognized SMART data shows a lot of read/write/seek errors Apple Repair program: This issue has never been acknowledged by Apple. The Issue: This one is pretty straight forward, the cable connecting the hard […]

2008-2009 15″ & 17″ MacBook Pro – GPU power issue

Applies to: MacBook Pro (15-inch, Late 2008) MacBook Pro (17-inch, Early 2009) MacBook Pro (17-inch, Mid 2009) Component affected: GPU power supply circuit component (C7771) Symptoms: No power Apple Repair program: This issue has never been acknowledged by Apple. The Issue: A capacitor (C7771) on the power rail for the GPU/MCP fails. The graphics chip (GPU) has other functionality which are vital to the Mac functioning. Without power to this chip, the Mac is dead. […]

2012-2013 15″ Retina MacBook Pro – Board Component Failure

Applies to: MacBook Pro (Retina, 15-inch, Mid 2012) MacBook Pro (Retina, 15 inch, Early 2013) Component affected: GPU voltage regulator (U8900) Symptoms: Sudden kernel panics System lockups Sudden restarts Graphics glitches No video on internal or external display Apple Repair program: Started: February 17, 2015 Ended: December, 2018 Archived URL: https://web.archive.org/web/20170603122439/https://www.apple.com/support/macbookpro-videoissues/ Current URL: None, program expired and mention of it was removed from Apple’s website. The affected Macs were included in an already existing Repair […]

2012 13″ MacBook Pro – RAM slot Failure

Applies to: MacBook Pro (13-inch, Mid 2012) These models were sold until the end of 2016 Component affected: Board (RAM slot) Symptoms: Graphic distortions Freezing Sudden restarts Beeps at startup Apple Repair program: This issue has never been acknowledged by Apple. The Problem: This MacBook Pro has two RAM slots. One of these slots suffers an issue where the pins connecting the slot to the board become detached or the solder weakens causing a loose […]

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